AVI-SPL, Glowpoint Partner for Managed Conferencing

AV systems and services integrator, AVI-SPL, has teamed with Glowpoint (GLOW), a video communications solutions provider, to provide a managed service for AVI-SPL customers. The new offering, ConferencePoint, powered by Glowpoint, enhances AVI-SPL’s current room build and integration, customer care and onsite staffing models by adding managed service support for both traditional video and telepresence environments.

ConferencePoint provides three customized levels of managed video services for AVI-SPL customers worldwide, including:

  • VNOC Managed Services, which includes comprehensive monitoring, room management and scheduling, call launching, 24/7 help desk, and a full complement of performance reporting for telepresence and HD/SD video environments
  • Connect and ConnectPlus, which delivers Quality of Service (QoS) connectivity, dialing plans, ease-of-use features and the support necessary to make HD and SD video conferencing successful
  • Conferencing Services, which offers a full complement of multipoint videoconferencing, bridging and streaming, with inbound reservations and comprehensive support

AVI-SPL’s customers will have exclusive access to the ConferencePoint series through a customer portal and via live, 24/7 conferencing production and support teams. The service allows customers to see and talk to virtually anyone, anywhere around the world regardless of network, technology or device.

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