COMPTEL PLUS: ATLANTIC-ACM Names Top Wholesale Carriers

ATLANTIC-ACM delivered its 2009 U.S. Wholesale Excellence Awards Tuesday at the COMPTEL PLUS Convention & Expo in Dallas.

This latest round of awards was based on data for the 2009 edition of ATLANTIC-ACM’s U.S. Wholesale Carrier Report Card, an industry staple now in its 13th edition. The awards are based on more than 800 individual carrier ratings in key operational areas.

General trending indicates that, as leaders of the long-haul wholesale market continue to mature and develop products, their quality of service has improved. Overall satisfaction with carrier operations and product quality increased over the past year while price satisfaction fell slightly.

“Respondents reported shorter contracts than last year, reflecting their expectation that prices may go down,” said ATLANTIC-ACM President Fedor Smith, who presented the awards. “They anticipated that prices for high-speed long-haul transport will decline in the mid, single-digit range (four to six percent) over the next cycle.”

And the recession might not pack as big a punch as feared. “It is noteworthy that, despite economic woes, wholesale customers expect their spending for most products to increase, with the highest increases expected in VoIP products, direct Internet access and inter-city Ethernet,” Fedor said.

Winners were as follows:

  • AT&T: Brand, Network and Voice Quality
  • Sprint: Sales Reps, Provisioning and Customer Service
  • Global Crossing: Billing and Provisioning
  • XO: Data Price
  • Qwest: Data Quality
  • Level 3: Voice Price

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