Telecom truck roll company Endeavor Telecom Inc. (Booth 1416) announced at the Spring 2009 Channel Partners Conference & Expo the launch of a formal program to reduce fixed costs for current and prospective customers by leveraging the company’s variable cost field services, third party logistics and operations support services.
The variable cost field service allows companies whose traditional business models have included fixed labor costs to opt instead to pay only for the actual labor associated with schedules install and maintenance dispatches. According to Endeavor, the option reduces costs as well as providing better response time and increased service capacity through the company’s centrally managed team of more than 9,000 trained and certified field engineers.
To assist customers in the transition to Endeavor’s variable cost model, the program offers employment and contracting opportunities for select displaced workers. Additionally, Endeavor can offer longer payment terms to qualified customers, giving them more time to collect payments from their clients. Endeavor will also offer qualified customers a no-cost API integration with their real-time order management system, Endeavor Service Portal (ESP). This will allow customers to submit orders, receive real-time status updates and data capture/reporting without additional administrative overhead.
Qualified customers seeking to reduce labor and real estate costs associated with the housing, configuring, shipping and return/RMA coordination of customer premise equipment (CPE) can utilize Endeavor’s wholesale logistics services and the associated volume discounts Endeavor receives from major shipping couriers.
Customers can also find cost savings with the Endeavor’s 24/7/365 operations support services, the company said. The Endeavor Technical Access Center (TAC) is capable of performing test and turn-up to validate completed installations without the need for the customer to carry the fixed staff expense. During volume spikes or peak times, TAC can also serve as overflow so customers will not need to increase staff levels or pay overtime.