Verizon Partner Solutions (VPS), the wholesale arm of Verizon Communications, is making some changes to its new Verizon Wholesale Mobility Solutions offer, including the addition of bulk voice minutes. The wholesaler will be discussing those changes with customers at the COMPTEL PLUS Convention & Expo this week in Dallas.
When launched in summer 2008, VPS’ mobility solutions came in prepackaged bundles of minutes not unlike those found in the retail market, explained Janice Crandall, mobility product manager for the carrier. She said this was by design, making it easier for the resellers to get to market quickly with a package to end users. She said it worked as intended, but now that partners are becoming more familiar with the mobility solutions, they’ve asked for more flexibility to create their own packages more like a traditional wireline wholesale model.
One of the drivers behind that is resellers have become aware breakage — minutes the customer pays for but doesn’t use during the month — and how they can take advantage of those opportunities on a customer by customer basis, she said.
Crandall said both bundled and unbundled options are available and can be selected on a phone number basis.
VPS also has partnered with Mission Critical Wireless, a consulting firm, to help its wholesale customers transition from a wireline-only business to the wireless business. Crandall said the difference between the two is huge and there is a lot to learn. Mission Critical Wireless offers partners “wireless 101” training, business consulting and second-line help desk support. VPS picks up the cost for the first 180 days to help get the partners up and running.
VPS also is adding support for some new devices in mid-March. These include the Sierra Wireless 598 and the Novatel Ovation 760 USB modems. Like all the devices, they can be branded with the reseller’s logo.
Finally, late in fourth quarter 2008, VPS rolled out a new tool to help CLECs recommend the right plans to their business users. This tool is in addition to the business modeling tool and the benchmarking tools made available when the service launched. What’s new is they are being packaged all together, said Kathleen Sullivan, divisional vice president for Verizon. “We recognize it has been an education for our partners. It’s a new line of business,” she said.