Satellite solution provider Spacenet Inc., a wholly owned subsidiary of Gilat Satellite Networks Ltd. (GILT) has announced availability of its new Enhanced Support Program, a family of customer support and network management services. Spacenet now offers different levels of customized support programs, which are also available through Spacenet channel partners.
The revised plans include cost-effective options for customers who might not require “high touch” service, as well as enhanced versions, offering higher levels of customer support and services.
Spacenet’s suite of network support services includes its Standard Network Support Program and two levels of its Enhanced Support Program – Silver and Gold. Key features of the Enhanced Program include dedicated network engineering support, rapid turnaround of changes to customer networks, extended equipment warranties, quick delivery of spare equipment, and access to advanced network reports and analysis.
The new program utilizes Spacenet’s SmartCare enterprise-grade network management services as well as its customer support SLAs and U.S.-based customer call center to help customers monitor, manage and maintain their networks more effectively, said the company.