Global Crossing Replaces Channel Chief

The channel chief post at Global Crossing Ltd. has changed for the fourth time in two years.

According to sources close to the company, former Level 3 Communications executive Craig Butrym replaces Charles Murray, who held the post as vice president of indirect channels for 10 months. Sources said Murray chose to leave the company given the alternative assignment he was offered.

Global Crossing did not respond to interview requests, but agents for the carrier said the news was shared with the channel via conference call Monday.

Butrym also will run the federal government and SMB inside sales organizations in addition to the channel, sources said. Butrym reports to Neil Barua, a Global Crossing veteran who was tapped in January to head the carrier’s North American enterprise sales and collaboration services – a position previously held by Dan Wagner, who was hired in January as president of business services at XO Communications.

The top channel job at Global Crossing has been a revolving door of late. Murray took the post vacated by Jeff Callahan in April 2008. Callahan, a longtime employee of Global Crossing and once the CEO’s right hand, took control of the indirect channel in mid-April 2007. Previously, the role was held by James D’Arcangelo, who also was vice president of strategic marketing at the time and retained that role until he too left Global Crossing in December 2007.

Butrym was most recently senior vice president of sales, federal markets and systems integrators for Level 3 Communications, a post he held for seven years, according to his LinkedIn profile.

Agents for Global Crossing told PHONE+ they are concerned about the change in leadership for a few reasons. One is the increased scope of Butrym’s responsibilities compared to his predecessors. The other is whether Butrym will get executive support for the channel.

“Why should we believe there is a commitment when there have been dramatic leadership changes,” one agent told PHONE+ on the condition of anonymity. Global Crossing has asked the agents to give Butrym a chance, but that’s really beside the point. The question, they said, is whether they will give Global Crossing yet another chance.

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