Virtual Hold Technology, a developer of queue management solutions, announced its Virtual Hold Concierge software for contact centers is compliant with Avaya Communication Manager 5.0 and Avaya Application Enablement Services 4.2 via the CVLAN interface.
Virtual Hold Concierge software is part of a solution set designed to help contact centers improve customer satisfaction. With Virtual Hold Concierge version 6.7, customers who previously had to wait on hold can choose instead to hang up the phone, maintain their place in the calling queue and receive a callback just as promptly as if they had remained on the line. Customers also can use the Internet to place their phone number in the contact center’s calling queue, resulting in a callback when it’s their turn. A final option is for the customer to schedule a convenient callback time up to seven days from their initial call.