Hosted VoIP provider Alteva LLC announced Tuesday it added call recording to its hosted platform.
Called Alteva Archive, the service enables subscribers to the company’s hosted VoIP service to record and manage communications with no software installation or training required. Stored files are encrypted.
Alteva Archive is available for a monthly fee of $35-$50 per seat (based on volume), and $50 per seat to activate. The system is available directly from Alteva, or through resellers and distributors offering the Alteva hosted solutions.
The Web-based call recording application is hosted and requires no upfront capital expenditure, so it is accessible to even small businesses, the company said in a press statement. Examples include a small brokerage firm taking equity orders via phone or a small medical clinic required to comply with regulations about the privacy of patient records.
Besides sales and compliance, customer service, interoffice communications and training are applications for call recording.
“Any customer-service driven business is a prime candidate for hosted call recording,” said William Bumbernick, CEO of Alteva. “Remote workforces not only need accurate communication, but they need a way to analyze, document and share the valuable marketing data that is gathered on the fly during customer calls.”