Research: UC Services Will Grow, Products Not So Much

Unified communications and collaboration services will see significant growth in the near future, according to a new study by Wainhouse Research. But the growth rate of UC products won’t keep up, due to the struggling economy.

Microsoft, Cisco and IBM are all investing heavily to create offerings that integrate with their existing unified communications products into a hosted services framework. Wainhouse Research forecasts this services segment will grow to $13.4 billion by 2013 with a compound annual growth rate of 19 percent. However, the growth rate of UC products is forecast to hover around 1 percent, according to the report.

“The hosted unified communications market is poised for significant growth. We see a convergence among providers offering hosted messaging, hosted voice, and hosted conferencing because enterprises will be asking for a bundled unified services offering. Larger providers in any one of these individual markets will either expand organically or acquire capabilities from smaller companies offering complimentary services. Furthermore, hosted UC services are not just for the small to medium business space. Large companies who now outsource both e-mail and audio/Web conferencing will be looking at adding presence-enabled messaging and conferencing as well as click-to-call and click-to-conference capabilities,” said Wainhouse Research senior analyst and partner, E. Brent Kelly.

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