Aspect, a unified communications and contact center software and services provider, announced it has acquired substantially all of the assets of Applied Information Management Limited and its wholly owned subsidiary, AIM Technology Inc., a provider of analytical performance management software solutions. Financial terms of the transaction were not disclosed.
The AIM product acquired, which will now be known as PerformanceEdge Performance Management, provides performance management, coaching, employee review and workflow functionality. Its capabilities help streamline the coaching process to reduce the amount of time contact centers spend manually conducting mundane tasks and raises performance visibility to the executive level, the company said. The employee review process can be automated and tracked, including performance metrics populated in individual review forms.
As part of the acquisition, Aspect welcomes a team of experienced R&D, support and professional services individuals, including Justin Smith, former head of research and development from AIM, who joins the PerformanceEdge Group; Russell Parsons, who joins Aspect Professional Services; and Tony Hayward, former CEO of AIM, who brings his 30 years of expertise to the Aspect executive team.
SD-WAN unlocks unprecedented growth potential for customers and revenue potential for partners. Learn more in our l hhttps://t.co/uP5p0ZRPp3
May 18 2018 @ 20:40:07 UTC