Troubled Nortel Leads Unified Messaging Market Share

It turns out there is a bright spot for troubled Nortel Networks, notably in the unified communications space. Nortel led in unified messaging license market share in the first half of 2008. Even better, sales for messaging platforms in general will end up ahead for the year, with the outlook fairly positive for 2009.

That’s all according to Infonetics Research, which found that sales of unified communications (UC) products will end mixed in 2008, with unified messaging platform sales up and communicator software sales flat.

Nortel leads in sales of messaging platforms, while Avaya Inc. maintains its lead in revenue market share; Cisco Systems Inc. is now a close third for both.

Another bright spot for 2008 was the IP contact center market. It was up 37 percent last year. More than a million IPCC seats were sold worldwide in the first half of 2008. Avaya leads in market share, the research firm reported, though it did lose ground to Cisco and Alcatel-Lucent.

And even though enterprise spending on telephony products is expected to slow in 2009, the IPCC and communicator segments will weather the economic downturn better than others.

“The communicator market continues to be fluid, with growth not yet following established patterns and market share positions shifting one period to the next as PBX vendors battle each other and Microsoft,” writes Matthias Machowinski, directing analyst for enterprise voice and data at Infonetics, in a brief. “It’s an exciting market to watch, and one that should thrive in 2009, even as the overall enterprise telephony market declines due to the economic environment. Similarly, the IPCC market will slow down in 2009, but should do relatively well as customers find IP contact centers, self-service and automation cost-effective ways to deliver on customer service.”

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