Siemens has announced the latest release of its OpenScape Contact Center, a scalable, virtualized contact center software platform. It is now available via a multi-tenancy license, which is acquired just once for the enterprise or managed services provider so business units or subscribers can then be added more easily upon request. In addition, prepackaged modules offer customers the chance to add functionality on the same platform whenever needed.
The Siemens OpenScape Contact Center solution can be hosted as a secure multi-tenant platform in a data center on just one enterprise or managed services server. Enhancements include:
The Siemens OpenScape Contact Center solution will be available in February 2009, through all channels. System list pricing for new multi-tenancy software options start at $4,875.