NEC Unified Solutions Inc. and Tellme, a Microsoft subsidiary, announced an agreement to offer on-demand, customizable enterprise-class voice services. Through the agreement, NEC will offer voice application services running on the Tellme platform.
“As mission-critical as they are, customer contact centers pose an expensive and complex challenge for large enterprises,” said Bob Crissman, general manager of partner programs at Tellme. “With this alliance, businesses have a single resource to help them plan, design, implement and support world-class customer care solutions that can improve customer experience and positively impact the bottom line.”
Building on NEC Corp.’s 30-year relationship with Microsoft, NEC and Tellme intend to provide end-to-end services from network planning and design through testing, tuning and ongoing customer support. NEC said its Advanced Applications Services group combines knowledge of interactive voice response, speech technologies and systems integration to develop voice applications that optimize live agent call handling in contact centers.
Tellme said its voice services platform handles billions of calls for Fortune 100 clients every year, providing carrier-grade reliability, superior speech technologies and on-demand capacity for managing call traffic spikes.