Interactive Intelligence (ININ), a global provider of unified IP business communications solutions, honored resellers this month at its annual partner conference, Oct. 7–9, in Indianapolis, for their visionary use of the company’s software.
The Vision Award winner, voice and data communications solutions provider, EDCi, was honored for its Customer Interaction Center (CIC) deployment at Wisconsin Public Service. The contact center deployment included a first-of-its-kind multichannel queuing application capable of prioritizing and routing e-mail, Web chats and other interactions based on key words. The deployment also included screen-pop, in-depth IVR self-service menus with speech recognition, a queued voice callback option, and multiple integrations to the customer’s existing communications systems.
Other Vision Award nominees included Minnesota-based telecom solutions provider, AVTEX, for its CIC and Messaging Interaction Center (MIC) deployments at Western & Southern Financial Group.
Nevada-based technology solutions provider, Advanced Information Systems, also received a Vision Award nomination. For deployment at its own site, the company was the first to fully integrate the Interactive Intelligence software with a digital signage product resulting in a centralized “video receptionist” that provides presence management and security functions for its multiple buildings.
Winners of other awards included Adapt, Attalus Communications, Convergent Communications, e-Contact, The OAS Group and Latin America reseller, Sixbell Nekotec.