Sprint Nextel Corp., tw telecom Inc. and XO Communications Inc. were named “Contenders”.in the fight for the enterprise customer, according to the new IDC MarketScape report profiling the leading providers in the U.S. enterprise telecommunications services market. Heavyweights AT&T Inc. and Verizon Communications Inc. were named “Leaders” while Qwest Communications International Inc., Level 3 Communications Inc. and Global Crossing Ltd. were named “Major Players.”
IDC evaluated the offerings and prospects of eight U.S. service providers — AT&T, Global Crossing, Level 3, Qwest, Sprint, tw telecom, Verizon and XO — using 48 specific criteria within six major categories identified as key factors contributing to vendor success in the U.S. enterprise telecommunications market.
AT&T earned a high strategies score in the evaluation on the basis of its clearly defined product strategy both in voice and data services. AT&T also earned high marks for its efforts in integrating its legacy and IP, as well as its wireless and wireline infrastructure and organizations.
Verizon earned high marks for its current capabilities, including its range of features and its clarity in presenting its well developed suite of solutions. It also benefited from a top-ranking position in enhanced services capabilities, including security services and WAN optimization.
Among the Major Players, Qwest emerged as a leading national provider, earning good scores in both the capabilities and strategies areas for its robust portfolio and aggressive efforts to create a strong alternative for enterprise customers. Global Crossing earned solid strategies scores for its efforts to differentiate itself from competitors and for its well-rounded capabilities. Level 3 was positioned as a Major Player on the basis of its product portfolio and its strategy for growing market share in the long term.
This IDC MarketScape also found the Contenders — Sprint, tw telecom and XO — possess adequate capabilities for market success but face various strategic challenges moving forward.