The new capabilities enable Convergys clients to more effectively manage their entire product lifecycle across all network domains, shortening time to market for new convergent offers, improving quality, and reducing the costs associated with managing a large product portfolio.
“As service providers launch new convergent services to differentiate themselves from their competitors, their product management requirements become increasingly complex,” said Bob Lento, president of Information Management for Convergys. “Ceon’s product management assets are at the heart of our strategy to help our clients more effectively manage new and advanced value-added services, introduce these services quickly, and evolve these new offers at market speed.”
“In our opinion, Convergys’ acquisition of Ceon is a great decision that will enable it to empower carriers to transition to a centralized catalog strategy, bringing order to the chaotic product management process that is so inherent in carrier’s OSS and BSS environments,” said Ari Banerjee, director of Enabling Technologies for Yankee Group.
Ceon Corp. develops product lifecycle management and multiplay fulfillment software for communications service providers. Convergys is a global leader in relationship management.