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Allworx Announces Expanded Training, Reseller Support

Allworx has announced a series of new and improved sales, marketing and support programs designed to enhance the success of its rapidly growing network of more than 1,000 Allworx Authorized Resellers in North America.

Effective in Q4 2008, Allworx resellers will be able to participate in a suite of newly programmed online, interactive training programs. The new self-paced courses include the following three introductory modules: Allworx Product Overview, Allworx System Installation Overview and Networking 101. Allworx said it plans to continually expand the lineup of courses available to channel partners as a key benefit of program participation.

Allworx also announced an expanded lineup of technical training courses specifically designed to maximize the benefits of in-person training. The four-day course locations include:

Location Date
Orlando, Fla. Oct. 7-9, 2008
Cedar Rapids, Iowa Oct. 13-15, 2008
Rochester, N.Y. Oct. 28-30, 2008
Manchester, N.H. Nov. 11-13, 2008
Baltimore, Md. Nov. 11-13, 2008

Resellers interested in attending a course can register at http://allworx.com/forms/tech_training_register.asp where additional training locations will be announced.

In related news, Allworx also announced its new Return Materials Authorization (RMA) process for authorized resellers. The simplified 3-step process starts with an online request form and makes full use of automation to help minimize the time interval for handling material returns. Since introducing the improved RMA process, channel partners have experienced dramatically reduced turnaround time for returns ─ oftentimes as quickly as three business days.

Allworx also unveiled its plan to release an IFrame Web content capability, allowing resellers to include up-to-the-minute Allworx product information on their own Web sites. As Allworx expands and enhances its product line and marketing materials, resellers automatically will receive the latest content.

“With our high-demand fall season fast approaching, all of us at Allworx have redoubled our efforts to provide the kinds of tools, processes, products and support programs that our channel partners need to achieve their goals,” said Chris Talbot, senior marketing manager for Allworx. “We’ve surveyed and listened closely to our resellers’ feedback, and things like training programs, marketing initiatives and process efficiencies we’re among their top needs.”

For SMBs with up to 100 users per site, the Allworx portfolio of SMB products includes the 24x and 6x VoIP communications systems, plus the 9100 and 9200 IP phone series. The product suite also includes a series of software options ─ Call Assistant, Call Queuing, Conference Center and more.


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