Time Warner Cable Rolling Out Voice Service to Agents

Time Warner Cable Business Class has begun a phased rollout of its Business Class phone service to its new agent channel, according to Brian Snortheim, director of marketing – alternate channels for the company, who spoke to PHONE+ at the Channel Partners Conference & Expo this week in Boston.

Snortheim said the product was rolled out to three of the cableco’s master agents at the beginning of July. The complete rollout is expected to be completed by October he said. Already, he said agent customer orders have been processed. He declined to reveal the number.

Commissions for the voice product are the same as the carrier pays for data; Snortheim declined to provide the rate.

Time Warner Cable’s Business Class Phone service is a digital voice service developed for small business customers with up to 12 lines. It includes a choice of three calling plans for one flat monthly fee as well as business calling features like hunt groups and voice mail. The service is available throughout the company’s 31-state footprint.

The service has been sold by the direct sales force since it was rolled out earlier this year. Snortheim said it generally is sold in tandem with cable broadband service.

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