The offering, known as SYNNEX On Demand Services, combines the products of multiple vendors within four distinct service segments: On Demand Field Services, On Demand Managed Services, On Demand Edge Services and On Demand Professional Services. VARs of the SYNNEX On Demand Services program receive recurring revenue streams, longer term contracts with customers and increased profitability profiles; creating greater loyalty between the reseller and the end user, the company explained.
“This is an important initiative for SYNNEX and the VAR community because the On Demand program highlights our continuous efforts to create new initiatives for our VAR partners to offer their end users, creating incremental dollars and growth opportunities,” said Bob Stegner, senior vice president of marketing for SYNNEX.
The On Demand Field Services offering consists of peripheral, server, desktop and network installations as well as hardware contract maintenance and hardware recycling services. With more than 50,000 technicians available nationwide, end users have assistance in all of their IT needs ─ from simple to very complex levels of support.
The On Demand Managed Services offering features three vendors: DS3 Datavaulting, Perimeter eSecurity and itControl Suite. DS3 Datavaulting provides managed remote data backup and disaster recovery services. Perimeter eSecurity provides VARs with a low-cost alternative to enter the managed security space, with more than 50 distinct managed security services, ranging from intrusion detection and prevention to hosted anti-virus and anti-spam. Also, SYNNEX recently added itControl Suite’s network management solution. In addition, through SYNNEX’s subsidiary, Concentrix Corporation, VARs can offer help-desk and technical support services.
The On Demand Edge Services offering completes the technology-as-a-service (TaaS) concept. This SYNNEX offering includes VoIP, remote PBX solutions, PRINTSolvTM – SYNNEX’ print management solution and remote digital signage capabilities. The On Demand Edge Services are offered on a monthly basis where end users pay only for what they use.
The On Demand Professional Services group is focused on delivering proof-of-concept field tests and capacity planning/assessment studies to help VARs and their end users maximize an existing infrastructure, while assisting in migration to a virtualized environment.