By interoperating with AireSpring’s SIP Trunking suite of products, Aspect Software can route calls directly to SIP-based VoIP contact center products, like Aspect Unified IP. The companies said the partnership enables Aspect customers to lower routing and deployment costs and leverage standards-based IP telephony platforms.
“By interoperating the AireSpring SIP Trunking products with Aspect solutions, contact centers can see potential cost savings of up to 40 percent over traditional platform routing,” said Daniel Lonstein, chief operating officer for AireSpring.
The companies said the interoperability testing is a validation of Aspect Software’s commitment to its SIP Power Through Choice program, which issued a challenge to the contact center industry to adopt SIP interoperability policies. This provides users and business partners with the confidence to use SIP 2.0 compliant devices and software.
Aspect Unified IP is a SIP-based VoIP product that unites automatic call distribution, predictive dialing, voice portal, Internet contact, workflow management, multichannel recording and quality management applications in a single software platform. AireSpring SIP Trunking was designed as an enterprise-class product to support businesses with high-intensity traffic such as call centers.