NEC Unified Solutions Inc. has announced the addition of two providers to its global UNIVERGE Solutions Partner Program. TeleDirect International Inc., formerly Wygant Scientific, and TriVium Systems Inc. are the most recent to successfully complete UNIVERGE compatibility testing and leverage NECs telecommunications resources and join more than 600 global NEC partners in the development of customized applications and business products.
Through the UNIVERGE Solutions Partner Program, NEC proactively works with third-party suppliers, OEMs and developers to tailor products and services to meet enterprise and SMB customers needs. In addition, participants have access to NEC global telecommunications resources, including the UNIVERGE OW5000 platform. This platform promotes interoperability with NEC products and systems, allowing participants to develop and integrate with third-party applications. The program accredits, promotes and manages all aspects of participant engagement and works to provide developers with a range of API specifications to support interoperability with NEC UNIVERGE products. Developers also gain access to a range of presence and status information.
TeleDirect International is the developer of Encore, a technology platform that helps companies develop their workforce. The Encore Suite helps maximize a contact centers workforce productivity via integrated voice and screen recording, quality management, coaching, and its Portfolio reporting and distribution package. This certification signifies that Encore Active Interface is now compatible with NECs UNIVERGE product line, including NEAX 2400 IPX, NEAX 2000 IPS and SV7000 communications platforms.
TriVium Systems is a provider of business productivity solutions that help organizations maximize the value of voice and data for the converged communications marketplace. The companys multisite call accounting solution, CallAnalyst Enterprise Server (ES), a multisite call accounting solution, has been UNIVERGE certified by NEC. This certifies the solutions compatibility with NEC UNIVERGE NEAX PBXs including NEAX 2000 IPS, NEAX 2400 IPX and SV 7000 phone systems. With this development, TriVium offers call accounting solutions for the entire line of NEC phone systems. Through its offerings, TriVium delivers solutions for SMB market place and large multisite enterprises.
The OW5000 platform is available to developers upon enrollment in NECs UNIVERGE Solutions Partner Program.