To further improve the electronic billing experience for large businesses and government agencies, Verizon Business has introduced BillManager 4.0, a new software application that enables IT managers to analyze and report on their communications expenses.
Users can download the application from the Verizon Business Customer Center (VBCC) online portal and then access it through a PC or a local client server. Mark Chodoronek, executive director of customer enablement for Verizon Business, said this release is just one more enhancement to Verizon Business Customer Enablement Suite, which contains more than 100 applications and tools for telecom product and service management.
Unlike paper bills, which can often fill several boxes, Verizon Business billing data accessed via BillManager 4.0 is available on one screen in a customizable format. The new application enables Verizon Business customers to create management reports on telecommunications expenses, devise inventory reports, analyze and report on usage charges, validate taxation, investigate fraudulent charges, and allocate charges to cost codes or other customer data structures. This application is available in a variety of formats and can run several reports simultaneously, including a 13-month summary of activity and a month-over-month report on account fluctuation.
Chodoronek said this fourth iteration of BillManager brings in what existed not only in the legacy Verizon space, but also brings in the best features, functions and capabilities from the MCI space. He noted that further functionalities and customization capabilities were added as a result of customer focus groups, and more global capabilities will be added in 2008.
We will be expanding as we move to more global capabilities on our billing environments with languages and currency and BillManager on the roadmap of 2008 has identified to accommodate global customers, he said.
In addition to BillManager 4.0, Verizon Business offers online billing applications that enable customers to analyze and audit their telecommunications expenditures. More than 35 built-in reports are available to help track spending and control abuse. These applications also allow multiple users to view the same invoice simultaneously, which facilitates processing.
Verizon Business VARs are supported through the portal today. They can utilize BillManager to get the benefits of near-real-time electronic distribution of their billing. Chodoronek said the product would allow VARs to make more informed decisions on their pricing structures and also enable them to do trending reports of their cost structure and inventory.
The VBCC global portal offers customers an integrated, one-stop desktop resource to order, monitor and report on Verizon Business services, as well as view bills from virtually anywhere at any time. The VBCC allows users to obtain seamless access to critical data and tools, help improve productivity and control costs, and self-manage their products and services.
Verizon Business www.verizonbusiness.com