TalkSwitch and Endeavor Telecom announced a partnership Monday where Endeavor will offer its suite of installation and support services to TalkSwitch channel partners across North America.
With a network of more than 9,000 contractors, Endeavors wholesale, white-label installation services extend the reach of a resellers internal operations team, allowing them to offer installation, training and support services to customers across the continent. TalkSwitch channel partners that dont offer those services, or that are only able to offer them in a limited geographic area, gain access to Endeavors network of certified installers, the companies said.
“Endeavors ability to service customers across Canada, the U.S. and Mexico is a great benefit to our channel partners,” said Jan Scheeren, president and CEO of TalkSwitch. “It gives our partners access to multiple resources within a geographic area and makes for easy bundling of equipment with installation and training services. Its quality service and commitment to customer satisfaction makes Endeavor an ideal service partner for our channel.”
Endeavor provides its partners with a brandable, online portal that resellers and their customers can use to track the status of installations and service calls. Endeavors database features customer feedback on all installations, which give resellers information on the installer they are using and helps to ensure greater overall customer satisfaction, said the company.
“Endeavors turnkey installation services are offered at a flat rate to TalkSwitch resellers and partners,” said Bob von Sprecken, vice president of business development of Endeavor Telecom. “Because of that, channel partners can accurately budget the costs of services sold and ensure a sound profit stream. We have already successfully completed several TalkSwitch installations, and have received the highest level of satisfaction from partners and end customers alike.”