C3IP Communications announced it will integrate PacketSmart VoIP Pro Service into its business class VoIP offering. Created by SaaS developer Packet Island, PacketSmart allows VoIP service providers and VARs to pre-assess SMB networks for VoIP readiness and provides continuous monitoring to ensure the carrier-grade service level necessary for successful VoIP implementation, the companies said.
The PacketSmart VoIP Lifecycle Management solution has two components; the VoIP Pro Field Service Kit and the VoIP Pro Monitoring Service. Using these two micro-appliances and a hosted Internet call target, resellers and integrators can perform a variety of LAN, WAN and multisite network assessments while troubleshooting VoIP problems. The quality of every VoIP call can be continuously monitored with active route and traffic analysis done to determine if there are external problems that may be impacting service quality. Since this is an ongoing process, data is now available for troubleshooting transient issues.
Integrating PacketSmart fulfills our promise to our customers of a simple, flexible and comprehensive VoIP solution, complete with pre-deployment network assessment, solution design and deployment, and system monitoring and quality-of-service management, said Cory Miller, principal of C3IP Communications. For SMBs, any change to telephone and network systems is significant. Our single-source solution gives our clients the peace of mind they need to make a decision to move to VoIP, confidently.