CTI Group, a developer of VoIP applications, said it has joined forces with Vaspian, a provider of hosted VoIP services. Vaspian will use CTI Groups applications, such as emPule and SmartRecord, to deliver real-time usage analysis, event alarms and call recording to its hosted VoIP customers.
Having achieved interoperability with the hosted VoIP platform, branded silhouette, from Natural Convergence, CTI Group will team with Vaspian to fully integrate emPulse and SmartRecord IP and go to market within 30 days, the companies said. Once implemented, the applications will help Vaspian satisfy important business needs, enhance the value of Vaspians hosted VoIP service portfolio and increase ARPU, the companies said.
emPulse allows administrators to analyze equipment usage and needs; maximize efficiency in billing for billable hours; and maximize and monitor efficiency and productivity for training and quality. SmartRecord IP allows administrators to provide proof of compliance with regulatory requirements; avoid costly disputes by archiving recorded calls for future proof; customize call recording; evaluate successes and failures for continuous improvement and training opportunities; access and play back recorded calls via a secure Web interface; and monitor calls that are in progress from anywhere.
Vaspians platform is a natural fit for emPulse and SmartRecord IP. The hosted VoIP environment provides so much flexibility and support to the end user and that is the goal of CTI Group with emPulse and SmartRecord IP. We are excited to work with Vaspian to provide these solutions in the best way to fit the customers needs, said Sid Rao, CTO of CTI Group.