CTI Group Holdings Inc. said it has successfully integrated its traffic analysis and call recording products with the hosted key system solution provided by Natural Convergence.
Natural Convergence provides hosted VoIP application software designed to allow service providers address the needs small businesses. Natural Convergences application, branded silhouette, lets small businesses manage their phone services with IP phones and a user-friendly interface.
The traffic analysis product, emPulse, helps identify opportunities for improved use of telecommunications and unnecessary costs via unneeded extensions. It also maximizes efficiency in billing and monitors efficiency and productivity for training and quality.
The SmartRecord IP call recording platform provides proof of compliance with legal and regulatory requirements; archives recorded calls; and helps evaluate successes and failures for training opportunities. Users also can access and playback recorded calls with a secure Web interface
Traffic analysis and call recording has been a long-standing requirement for small-to-medium-sized businesses as it helps them automate key business processes and ensure effective communication service utilization. Our partnership with Natural Convergence is mutually advantageous to both the service provider, as it increases the value of the hosted offering, and the enterprise, as it ensures feature equivalency with traditional fixed-line services, says Sid Rao, CTO, CTI Group.