Wholesale Carrier Services Inc. (WCS) has announced the upcoming launch of a TEM module to its PartnerNet platform.
PartnerNet is a customer relationship management tool consisting of four modules; TeleQuote (quoting), Contract Manager, (contracting) OrderView (order care and workflow) and Revenue Manager (billing and commissioning). TEM is the fifth module that tracks all network services, both wireline and wireless, by user, location and department. The enhancement will be released in April.
Features in TEM include the ability to flag billing to validate invoice variances, view important financial details, monthly trending and reports for output to customers general ledgers and accounts payable systems. These features allow WCS channel partners and resellers to manage every aspect of their business, from quote to billing, the company said.
Whether the services are purchased from WCS or another provider, WCSs TEM module can track each circuit, rate, and contract term while providing comprehensive charts, graphs and trending reports. This capability can be bundled by the channel partner and integrated into any services provided by WCS, the company said.
Wholesale Carrier Services Inc. www.wcs.com