The Conference Group (Booth 410), has introduced its enhanced Agent Resource Center (ARC), an online portal to help facilitate order management and pre- and post-sale activities.
Agents can utilize the new portal for all of their conferencing needs, according to Greg Plum, the Conference Groups alternate channel manager. The password-protected agent area is not new, but this new version of the portal now allows channel partners to perform a wider range of tasks in an intuitive, user-friendly way.
Capabilities via the portal range from obtaining marketing materials and tutorials to setting up accounts. Agents also can access a proprietary instant passcode server for automatic customer provisioning.
The privately owned conferencing bureau, located in Newark, Del., is telling the channel what our current agents already know … were easy! explained Plum. We have taken our proven systems and made them even easier for our agents to use. Yes, we are easy … and proud of it!