Salestream Software Inc. (Booth 533), makers of MasterStream channel management software, announced Instant Quoting for VoIP services, which is the sixth category of service available for MasterStream-MX licensees, allowing fully automated quoting-on-demand for its agents.
VoIP joins integrated access, Internet, local voice, long-distance and private lines in the menu of service categories offered within the MasterStream-MX and RX telecom automation software platforms. Although the company has been providing Level 3s indirect channel with VoIP Instant Quoting capability for several months, the new category is designed to address services that diverge from the existing integrated access model.
The demand for a new VoIP category has been building as VoIP services have taken on new and varied forms, explained Jeff Fraser, MasterStreams vice president. The new form and processes are designed to accommodate several different VoIP service pricing methodologies and are flexible enough to handle further variations as the market evolves.
He added that high-margin VoIP services are quickly becoming the leading offerings for many of the industrys resellers and service providers.
By automating the quoting on such a dynamic service, we are eliminating a significant labor cost element for our master agent customers, said Steve Roberts, the companys CEO.
For the master agents using our MX platform, anything not Instantly Quoted can be perceived as a nuisance especially when compared to all of the other telecom services that are quoted automatically by the system, added Fraser. Adding VoIP to the mix allows them to respond to their agents VoIP requests automatically, which allows them to focus more on sales and agent recruiting and less on quoting.
MasterStream-MX is a turnkey, Web-hosted solution providing total automation to master agents and agents. The platform enables users to completely automate all of their processes related to sourcing, quoting, agent management, opportunity tracking, order processing, order tracking, commissions and other back-office operations. MasterStream-RX provides many of the same automation benefits for resellers and other telecom service providers.