Embarq Self-Service Tool Eases Ordering Process

Embarq Corp., soon will be implementing EASE, the Embarq Administration & Service Ordering Exchange for self-service. The company said carrier and CLEC customers can look forward to a new, simpler ordering process as Embarq rolls out the online offering.

A single, streamlined ordering tool, EASE will provide the ability to order access, interconnection and local services on the Web or via an electronic bonding gateway.

Order templates, enhanced data validation and a workflow engine will be integrated to Embarqs back-office systems. These hold the promise of better order quality and improved cycle time, said a spokesperson for the company.

Embarq is committed to increasing the percentage of orders that flow, without manual intervention, through to the provisioning process, it said.

Headquartered in Overland Park, Kan., and formerly the local telecommunications division of Sprint Nextel Corp., Embarq has approximately 20,000 employees and operates in 18 states.

We are a brand new, 107-year-old company, said Dan Hesse, Embarqs chairman and CEO. Our goal is to offer communications services that make sense for the way people live and do business in our local markets.

For consumers, Embarq offers an innovative portfolio of services that includes reliable local and long-distance home phone service, high-speed Internet, wireless and Dish Network satellite TV, on one monthly bill.

For businesses, Embarq has a range of flexible and integrated services designed to help businesses of all sizes be more productive and communicate with their customers. This service portfolio includes integrated local voice and data services, long-distance, business-class DSL, wireless, enhanced data network services, voice and data communication equipment and managed network services.

Embarq believes that by focusing on the communities the company serves and by employing common sense and practical ingenuity, it is able to provide customers with a committed partner, dedicated customer service and innovative products for work and home, said a spokesperson.

Embarq Corp.

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