One Communications Consolidates Direct Billing, Increases Marketing Efforts with OSG

OSG Billing Services is using the COMPTEL PLUS show this week as an opportunity to promote its recent win to manage invoice presentment and distribution services for One Communications, the largest privately held CLEC in the United States.

The service provider was created as a result of a merger between CTC, Conversent and Choice One Communications in 2006. The company now serves more than 160,000 businesses, from small to large, in 16 states throughout the Northeast, Mid-Atlantic and Upper Midwest regions of the United States.

After successfully working together under separate entities, the growing telecommunications company contracted OSG Billing Services to help conquer the new billing obstacles at hand. OSG Billing Services has a proven record of success and long-standing relationship with Conversent Communications. This was a major consideration in the decision to use them moving forward, said Cliff Canaday, vice president of billing services for One Communications.

The telecom provider needed a common platform across the three companies to streamline and simplify the bill presentment process. OSG Billing Services helped eliminate the hassles often associated with migrating disparate systems to a common platform. Their flexibility and expertise led to a seamless transition, which was completed in less than 30 days, stated Canaday. OSG Billing Services consistently delivers highly responsive and reliable customer support demonstrating the true meaning of being a partner.

One Communications also expects to increase marketing efforts through the invoice to reinforce brand recognition with existing customers. To boost customer satisfaction and the effectiveness of marketing campaigns, One Communications will take advantage of the OSG Dynamic Messaging product. This feature allows the company to create customized messaging and targeted marketing campaigns that generate additional revenue through the invoice.

One Communications is an exceptional company offering a wide variety of advanced telecommunications solutions, delivered with a sincere level of personal service, said Ron Whaley, vice president of sales and marketing of OSG Billing Services. We are pleased that our services will help elevate One Communications ability to increase its marketing efforts and expand upon the outstanding customer service they consistently provide.

OSG Billing Services

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