BeQuick Software Inc. announced it will roll out in March a new outbound interactive voice response (IVR) service enhancement to its QuikTel hosted OSS solution for CLECs.
QuickTel integrates with CLEC customers contact center systems to allow them to accept real-time payments via a credit card or ACH anytime of the day over the phone. With the new outbound IVR feature, BeQuicks clients can initiate automated outbound calls to their subscribers for the purpose of delivering welcome calls, past due notices, suspend notices and repair status.
The outbound IVR tool has configurable and customizable rule-based settings, so a CLEC can define at what point the customer should receive a call, how many times they should be called and at what times of the day. The outbound IVR system will track activity resulting from the call and log the results in the subscribers accounts. This allows CSRs to view the call activity and see the attempts or completed calls.
All activity is tracked in real time subscribers even can make a payment during the outbound call and have their accounts updated immediately preventing further outbound calls from being placed to the subscriber requesting action.
Other features available with the IVR tool allow customers to check their balance, receive information on their last payment and hear when their next payment is due. The next phase will include bilingual capabilities to support Spanish-speaking customers.
BeQuick Software Inc. www.bqsoft.com