AITech, a provider of wholesale and retail hosted PBX- and line-replacement solutions, announced upgrades to its hosted PBX support and monitoring system.
AITechs monitoring and troubleshooting capabilities provide per-call performance measurements and rapid response troubleshooting tools. Integrated mean opinion scoring (MOS) provides simultaneous LAN and WAN visibility of jitter, latency, packet loss and other quality-affecting factors.
AITechs support system provides one-click performance visibility, diagnosis and troubleshooting, including real-time signaling capture. These tools allow proactive monitoring of service quality and problem resolution. The company has made enhancements to several system modules, including configuration and setup of CPE and IP phones, MOS statistics capture, proactive notification of poor call quality using SNMP traps or e-mail, and secure transfer of user authentication credentials.
Our service is ideal for sales agents or wholesale partners who want to take advantage of meaningful troubleshooting, upgrades and general remote management for their end users, said AITech CEO Greg Lohrenz. We believe that the ability to proactively monitor call quality on a per-call basis is an important differentiator for our partners. Proactive notification combined with automatic packet capture drastically speeds up the trouble-shooting process and leads to a quicker resolution for your customer.