Fonality has released version 3.5 of its PBXtra Call Center, which is designed for SMBs that support employees working on site or from a remote location.
Designed for companies with two to 200 workers, PBXtra Call Center includes branch office agent sharing, recording, barging, monitoring, text whisper/coach, Web and phone agent login, real-time and historical graphical queues and agent presence management.
New in PBXtra Call Center, is the ability to manage call queues and agents across multiple branch offices as well as support for home-based workers and agents on cell phones, Fonality said. PBXtra Call Center is also available with HUD Agent, an application that provides agent presence management, regardless of the workers location. In addition, supervisors can barge, record or monitor calls in real time even if they are located in a different country than the agent they are managing, the company said.
PBXtra includes a modified version of the open-source IP PBX platform, Asterisk, and Call Center also supports VoIP calling, advanced auto-attendant features, drag-and-drop call control, conferencing and intra-office intercom.
PBXtra Call Center is available from Fonality or through the companys resellers. It is priced at $2,995 for unlimited seat licenses.