Avaya Inc. has added several features to its unified communications platform so Microsoft Office users can more easily communicate and collaborate from their mobile devices or desktop computers.
Now, users can click-to-call from inside Office Communicator, as well as applications with smart tags, such as Office Outlook and Sharepoint. This means workers can view the status of colleagues on their buddy lists in real time. Sometime in the first quarter, users also will have video calling capability backed by Avaya call control. This lets users put video calls on hold or transfer them or conference them in to multiparty calls.
Avaya also upgraded its platform to allow Avaya Meeting Exchange users to schedule conference calls through Office Outlook. At the same time, the system reserves the bridge and sends notices to participants. This feature will be available this summer.
Next, Avaya one-X Mobile and IP Softphone will be supported on devices running Windows Mobile 5.0 in May. Calls simultaneously will ring to a desk and mobile phone, and calls originating on a mobile device can be routed through Avaya servers, saving enterprises money on long-distance costs.
Finally, Avaya Modular Messaging 3.1 is available now. It provides unified messaging on the Microsoft Exchange 2003 e-mail server. Avaya Modular Messaging will also support Exchange 2007 as a message store by the second quarter this year.
For customers using Microsoft Exchange 2007 Unified Messaging, Avaya Communication Manager can be configured for SIP interoperability. Avaya Modular Messaging 3.1 also comes with a Secure Outlook client that lets IT managers restrict employees ability to download and store voice messages onto a laptop, PC or other data device.
Avaya Inc. www.avaya.com
Microsoft Corp. www.microsoft.com