VoiceLog LLC said Tuesday it will provide cable company Suddenlink Communications with third party verification and E911 notification services.
Under FCC rules that went into effect last year, all VoIP carriers who connect with the public telephone network must notify their customers of any limitations to their E911 service, including where and under what conditions it may not be available. VoIP carriers must also obtain “affirmative acknowledgement” from every customer that they have received and understood that information.
VoiceLog’s E911Alert notifies VoIP customers of their E911 service, while gaining acknowledgement of the notice. E911Alert features include secure audio records of documented compliance, storage of the acknowledgement for three years and daily reports showing client acknowledgement.
VoiceLog, a division of BSG Clearing Solutions, will begin providing the services immediately for Suddenlinks new broadband phone subscribers in several Texas and Missouri communities. Suddenlink, which is planning to market its phone service to more than 2 million homes, is expanding its voice offering in West Virginia, Arkansas, Louisiana, North Carolina, Missouri and California.
Suddenlink Communications www.suddenlink.com
VoiceLog LLC www.voicelog.com