Intelliverse said Tuesday its hosted VoIP service, Talking Planet Business, now supports the ITU T.38 standard for sending faxes across IP networks. The T.38 technology sends faxes in real time with correction techniques that allow sensitive fax machines to hold a connection even during times of packet loss.
“Despite what many people may believe, faxing is still an integral part of how people do business — especially among small and medium businesses,” said Kevin M. Moran, president and CEO of Intelliverse. “The enhanced quality we offer combined with support for faxing will enable SMBs to experience a newly integrated, more efficient level of business.”
With VoIP, voice communications are turned into packets and sent across a data network. Dropped packets can be detrimental to fax communications, because they may cause sessions to have errors, or even to fail, the company said.
The job of T.38 is to fool the terminal into thinking it’s communicating directly with another T.38 terminal. Spoofing techniques are used to correct network delays while fax-aware buffer-management techniques are used to correct missing or delayed packets. This improves the reliability and quality of faxing using VoIP services, Intelliverse said.
The Intelliverse technology is available immediately.