SAI and Rivermine have incorporated SAIs Web-based Sierra Gold Virtual Telemanagement System into Rivermines telecom expense management (TEM) platform.
The new product, Rivermine Call Accounting, is available for resale to VARs, BPOs, dealers and agents.
Rivermine Call Accounting provides a number of details such as call time, duration, the employee involved, department information and cost. It also automates, and provides reporting and analytics for, tasks such as contract negotiation, service ordering and provisioning, invoice processing, auditing, cost allocation and fraud monitoring.
Rivermine Call Accounting can be deployed as a standalone solution or as part of an overall TEM program.