OSG Billing Services (Booth 215) will manage invoice presentment and distribution services for Covad Communications, a nationwide provider of integrated voice and data communications, located in San Jose, Calif. Covad has chosen OSG Billing Services to reduce costs associated with its invoice production and distribution, and to improve overall efficiency. The provider also is seeking to enhance its customer communications through the printed invoice by employing OSG Dynamic Messaging, a product that will allow Covad to add messages with graphics and photographs to the front of the invoice.
Additionally, Covad now employs OSG View, a customer service tool that provides the customer service representative with an instant view of a PDF of the invoice, so they can expedite the resolution of customers billing concerns.
By selecting OSG Billing Services, we ensure that our customers receive accurate, timely and understandable invoices, said Minda Cutcher, billing manager for Covad. We also gain the ability to present customers with targeted communications in a more efficient and cost-effective way, helping us grow our business and improve the customers experience.
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