Citynet Takes Unconventional Approach to Service Delivery

By taking an unconventional approach to service delivery and network planning, where provisioners do more than just provisioning and designers are not limited to network design, Citynet (Booth 821) executives said the company is reducing standard service intervals.

Utilizing multiskilled professionals, Citynet offers wholesale customers one contact who provides the entire package of design, provisioning and testing services. Consolidating these operations optimizes service delivery and streamlines the customer experience, the company said.

Being the customers problem-solving resource and providing comprehensive solutions is vital to success in this business, said Citynet Director of Sales and Marketing Tom Payne. Each member of our service-delivery team can provide design, provisioning and testing services. As a result, we are able to step outside the box and combine these operations, which are typically separated into three different departments within an organization.

Citynet provides its wholesale customers with a single contact who can answer all questions and understands all elements of services they are requesting. This, in turn, speeds service deployments and facilitates proactive problem solving, the company said.

Citynet Wholesale offers private lines, optical waves, Ethernet, colocation, and local access to secondary markets across the Midwestern and mid-Atlantic states, including Illinois, Indiana, Kentucky, Michigan, New Jersey, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia and West Virginia.

Citynet Wholesale

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