BeQuick Software Inc. (Booth 306) said it now offers IVR service that integrates with its hosted OSS and billing product called QuickTel.
The IVR tool allows customers to check their balance, receive information on their last payment and hear when their next payment is due. The IVR service also allows customers to make real-time payments via a credit card over the phone anytime of day. This is an affordable way for our customers to manage their inbound service calls and take the pressure off customer care call volumes by handling all their common, non-complex customer service calls via the IVR, said Steve McIntosh, vice president of operations for BeQuick Software. The best part is that it can be easily integrated with our customers existing phone systems.
The next phase of the IVR service will allow customers to request payment extensions and check the status of a repair or order. Future phases will include features such as an agent-specific IVR system for accepting phone payments from the carriers agent base, a bilingual system for Spanish-speaking customers and outbound IVR calls for alerts such as bill due reminders, suspension notices, etc.
BeQuick Software provides its services under an ASP model to Tier 3 CLECs. BeQuick owns and manages all the necessary infrastructure required to deliver real-time order entry, provisioning, billing and care operations systems.
BeQuick Software Inc. http://bequicksoftware.com/