Vertek Corp. (Booth 320), a provider of consulting and business process outsourcing for the telecommunications industry, today announced the release of its On-Demand Engineering Services. On-Demand Engineering Services include fully managed ordering; engineering and provisioning services such as outsourced order management, validation of contracted services and pricing; order processing for new service installation, modification or disconnect; recommendations for process improvements; customer relationship management; and presales support services.
Verteks On-Demand Engineering Services allow service providers to use internal resources and personnel, or outsource entirely. In either case, Vertek lets its customers pay as they grow. Providers can use Verteks order management system or work with their in-house systems, or a combination of both.
Whether you are a CLEC reselling services from multiple partners, or a carrier engaging with a new content provider partner for DSL or IPTV services, chances are that you are experiencing revenue leakage due to inaccurate order processing and suffering from internal provisioning costs that are too high, said Mauricio Rosales, senior director of engineering at Vertek. Service providers often find that their provisioning systems are getting bogged down in the complexities of new IP-based services and that they are spending too much time managing back-office systems and not enough time selling services and building customer relationships.
Vertek Corp. www.vertek.com