Research firm ATLANTIC-ACM will deliver its 2006 U.S. Metro Carrier Excellence Awards today at the COMPTEL PLUS Convention and EXPO.
The awards are based on the results of ATLANTIC-ACMs 2006 Metro Carrier Report Card, which evaluates the performance of metro carriers by their wholesale and business customers and is based on more than 5,000 individual carrier evaluations.
Customers rated carriers according to seven service characteristics, including brand (reputation), sales representatives (knowledge, credibility, integrity, responsiveness, consultative ability and responsiveness), provisioning (installation and timeliness), network (reliability and SLAs), customer service (responsiveness, expertise, problem resolution, efficiency), billing (accuracy, dispute resolution, flexibility and timeliness) and overall.
They also rated the quality and price/value of nine products, including PRI, local access, local voice, VoIP, transport services, SONET rings, direct Internet access, Ethernet and dark fiber.
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