Qwest Communications International Inc. has signed a three-year agreement with BUCA Inc., operator of Italian restaurants under the names Buca di Beppo and Vinny T’s of Boston in 28 states and the District of Columbia. Qwest worked with Qwest Business Partner Program (QBPP) member Craig Beason, owner of Renodis.net, on the project.
Using its iQ Networking WAN solution, Qwest will connect BUCAs restaurants and be the companys exclusive network provider. BUCA also will use Qwests new project management services for network migration.
“We know that transitioning to a new network can be a challenging time for customers, and a dedicated Qwest project management team ensures a seamless implementation and that makes it easier for us to sell Qwest iQ Networking, Qwests wide-area networking suite of products,” said Beason, a Qwest Premier Master Partner. “The promotion Qwest has in place for project management services makes it easier for us to talk to customers about migrating to a new network.”
QBPP recently launched the iQ Networking Transition promotion, which gives customers a choice between free project management support or two free months of waived MRCs and NRCs. Qwest launched iQ Networking in early 2004 as the companys convergence platform supporting any number of applications, such as VoIP, messaging and other IP communications.
Qwest iQ Networking services will support BUCAs VoIP applications used to transfer calls to its call center in Minneapolis, from which guests are able to request information and make reservations.
Our call center (Guest Services) relies heavily on sound, high availability network infrastructure, and we are confident that Qwests offering of next-generation technology will enable us to continue to add applications that will improve the overall guest experience, said Joel Cady, communications systems administrator for BUCA. We have been very pleased with Qwests project management throughout the deployment process. Network availability is a critical component of guest relations for Buca so a smooth migration was crucial to the projects success. We had high expectations and Qwests project management team hit the mark.
Qwest Communications International Inc. www.qwest.com
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