Covad Communications Group Inc. introduced a bundled voice and data offering for SMBs that unites two IP Communications solutions: Covad ClearEdge Integrated Access and Cisco Unified CallManager Express. The offering was announced today at the Fall 2006 Channel Partners Conference & Expo in Washington, D.C.
The customer-managed IP communications service is based on Cisco Unified CallManager Express and is built to scale as an SMB evolves. Further, it provides the foundation and applications SMBs need to improve operational efficiency, enhance customer relationships and control costs. Other features include auto attendant, night service bell, call logging, caller ID, call monitoring, call forwarding, call pickup, dual-line appearances and hunt groups. The solution also provides SMBs with a foundation for the addition of capabilities such as video telephony, rich-media conferencing, unified messaging and softphone integration.
Covad ClearEdge Integrated Access combines voice and data on a single, integrated connection to deliver VoIP, broadband, e-mail and Web hosting services on one bill. This acts as a consolidated point of contact for support and offers the potential for a significant discount over the local phone companys loosely coupled voice and data services, said Covad. The service also features an optional Covad Integrated Access Dashboard, a Web-accessible interface equipped with a full range of powerful communication and productivity tools.
The Cisco Unified CallManager Express solution is embedded in the Cisco Internet Services Router that provides call processing for Cisco Unified IP phones.