Communications-based software applications provider IPcelerate Inc. has released IPstudio 1.2, its newest version of the IP recording solution for VoIP users, which offers expanded capabilities in voice recording, text additions and call marking, the company said Monday.
IPstudio 1.2 is fully integrated into the IPsession platform, requiring no additional configuration for the end user. The updated solution includes Malicious Call Recording, which records a call from the beginning regardless of when the service is triggered and is a standard feature done on a call-by-call basis. Additional features include Book Mark, which adds text notes to selected portions of a call; Call Marker, which marks, or tags, specific calls with a dynamic or canned text message; On Demand Recording, which enables the customer to turn on the recording capability and disable the service as needed.
“We developed these new capabilities as a direct response to customer requests,” stated Kevin Brown, CEO of IPcelerate. “In today’s business world, it is becoming increasingly important to record calls for customer service, security and legal reasons. IPstudio is a natural fit in all IP environments, and our new features add greater flexibility and dynamics to our platform.”