Voda One, a division of distributor Westcon Group, has added new support tools to its ConvergencePoint program for BusinessPartners.
Those resellers now can go online to obtain customized configuration and system design support, use a dealer quote calculator, and access Avaya Inc. Global Services offerings through Voda One. Partners also can track new design requests and put in upgrade requests on Avaya products.
Voda One still offers live technical assistance over the phone.
The dealer quote calculator lets resellers determine the cost of Voda One’s products and services, then incorporate any discounts, rebates or other pricing considerations. The tool regularly updates to remain consistent with Avaya pricing.