OSS supplier TTI Team Telecom International Ltd. at TeleManagement World launched Netrac ServiceImpact, an application that uses resource alarms to assess the impact of network failures on services and improves customer service.
Netrac ServiceImpact enhances TTI Telecoms Service Assurance Solution by enabling service providers to focus on problems and customers in real-time. Netrac ServiceImpact uses a service alarm generation system that immediately identifies affected services and customers by using real-time correlation between network faults and service topology.
As todays service providers operate in an environment of a vast variety of services and customers, they need to prioritize faults in the network according to the impact of the affected service on their revenues. This goes beyond merely finding the cause of an alarm. Its about prioritization to prevent lost revenue, said Avner Amran, TTI Telecoms vice president of marketing and business development. Netrac ServiceImpact gives operators a competitive edge, allowing them to better focus on network failures according to their potential impact on services and customers. In this way ServiceImpact maximizes revenues and increases customer satisfaction.
TTI Team Telecom International Ltd. www.tti-telecom.com