Hosted VoIP provider CommPartners has launched IPDirect, a private-line T1 for business customers connecting directly with the CommPartners IP network.
The new service, backed by an SLA, is sold wholesale and through CommPartners resellers. It is available when sold with the companys hosted IP PBX, hosted contact center and other IP applications for business customers.
Michael McGhee, vice president of sales and business development, said IPDirect eliminates the service quality problems often associated with using the public Internet for VoIP.
When business VoIP services depend upon a connection to the public Internet, there is a risk that service quality will be impacted by the number of hops it takes to get from a business location over the Internet to the network that is connecting the call, said McGhee.
The service initially is available in Atlanta, Boston, Las Vegas, Los Angeles, New York, Phoenix, Sacramento and the San Francisco Bay Area. CommPartners will expand coverage as demand increases.