Wireless provider MetroPCS Communications Inc. has contracted with BeVocal Inc. for automated customer service.
BeVocals self-service applications move beyond traditional IVR to deliver an integrated, multichannel solution for handset activation, customer care, promotional offers, and sales and fulfillment of add-on features.
The solution is available through various interfaces including speech, SMS, Web, WAP and J2ME/BREW, and comes in English and Spanish.
The same self-service system that handles customer care inquiries can now deliver and fulfill targeted product promotions to specific subscribers or subscriber segments, said Mikael Berner, CEO of BeVocal. This solution enables operators to drive unnecessary costs out of the contact center, deliver ARPU benefits, and improve customer satisfaction. It s a win-win for service providers and their customers.